Skip to main content
All CollectionsTroubleshooting ChecklistWhen rates aren't showing at checkout
Read this if you aren't seeing USPS First Class Mail, USPS Retail Ground, or USPS First-Class Package International
Read this if you aren't seeing USPS First Class Mail, USPS Retail Ground, or USPS First-Class Package International
ASR avatar
Written by ASR
Updated over 4 years ago

USPS First Class Mail

This rate only shows when the weight is 13oz or under.
​

USPS Retail Ground

This rate only shows when the shipping distance within the US is far. So if you are using an address that is in the same or neighboring state as your ship from postal code, it will not show. We don't recommend ever using this carrier rate as your only rate. Instead pair it with, or use USPS Priority Mail instead.
​

USPS First-Class Package International

This rate only shows when the weight is under 4lbs. Use this rate only in addition to USPS Priority Mail International. 

Did this answer your question?