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When I try to open the app the screen is blank, or it re-directs me to the apps page, basically I can't seem to open the app at all, how do I fix this?
When I try to open the app the screen is blank, or it re-directs me to the apps page, basically I can't seem to open the app at all, how do I fix this?

It's likely a browser cookie issue. Here is what you can do.

ASR avatar
Written by ASR
Updated over 4 years ago

For some browsers/operating system configurations there are sometimes issues opening the app because of your cookies settings. 

Because our app opens as an iFrame within the shopify domain, this can trigger some browsers security features, usually having to do with cookies. 

Try the following: 

  • Open your browser preferences and find the security settings, and make sure you are allowing 'Cross site tracking / 3rd party cookies', then clear your cookies, and quit and re-open the browser. Then try to open the app

  • Or try a different browser. If you don't have another browser 

  • Then you can try loading the app within the Shopify iOS app

  • Or, try loading the app from your phone's browser

If none of that works, send an email to info@advancedshippingrules.com and send a screenshot of what it looks like when you try to open the app, and please include your browser and version number, and operating system version as well. 

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