By default, rates from UPS and FedEx fail when someone inputs an address containing 'PO Box, P.O. Box, P.O Box'
For other rates and carriers, you need to add a rule within the rate that looks like:
"Hide rate when...Address...contains...'PO Box, P.O. Box, P.O Box, P O Box"
- Edit any rate within the app
- Scroll to the Rules section
- Choose the Rule Type 'Hide rate when....'
- Click 'Add Rule'
- Change the first dropdown to 'Address'
- Choose 'contains'
- In the input field, put 'P.O. Box, P.O Box, PO Box, P O Box'
How to set a rate to only show when there is a PO Box address.
So if you have hidden a rate from showing for PO Boxes, maybe you want a special different rate to show instead. Commonly people will show a USPS Calculated Rate for PO Boxes, or some other custom rate.
Here is how to do that.
- Add a rate that you want to have for PO Boxes.
- In the Rule section of that rate choose the rule type 'Only show rate when...'
- Change the first dropdown to 'Address'
- Choose 'contains'
- In the input field, put 'P.O. Box, P.O Box, PO Box, P O Box'