# Advanced Shipping Rules Help Center

> Help center for Advanced Shipping Rules

## Getting Started with Advanced Shipping Rules

- [Carrier-calculated shipping feature is required to be active on your shop](http://helpcenter.advancedshippingrules.com/en/articles/3655148-carrier-calculated-shipping-feature-is-required-to-be-active-on-your-shop.md): Learn how to activate third-party carrier-calculated shipping on Shopify
- [How the app connects to and syncs with your Shopify Shipping Settings](http://helpcenter.advancedshippingrules.com/en/articles/3655096-how-the-app-connects-to-and-syncs-with-your-shopify-shipping-settings.md): Everything you need to understand before you start configuring rates
- [Add Rates](http://helpcenter.advancedshippingrules.com/en/articles/3655162-add-rates.md): How and where to add shipping rates within the app
- [Add Rules](http://helpcenter.advancedshippingrules.com/en/articles/3655238-add-rules.md): Add rules to your rates to hide, show, or adjust the ship cost based on a variety of conditions and variables
- [Add Product Groups](http://helpcenter.advancedshippingrules.com/en/articles/3655241-add-product-groups.md): Add product groups to set unique rates for different sets of products in your shop
- [Configure Blended Rates](http://helpcenter.advancedshippingrules.com/en/articles/3655244-configure-blended-rates.md): Blended Rates are the rates that show when there are multiple product groups in an order
- [Test rates at checkout while in Test Mode](http://helpcenter.advancedshippingrules.com/en/articles/3655248-test-rates-at-checkout-while-in-test-mode.md): Use first name 'Bambri' at checkout to reveal rates from the app while in Test Mode
- [Bust the shipping cache when testing](http://helpcenter.advancedshippingrules.com/en/articles/3655249-bust-the-shipping-cache-when-testing.md): While you are testing rates at checkout and making edits in the app, you need to use this trick to get the rates to refresh
- [Switch to Live Mode and manually remove your pre-existing rates](http://helpcenter.advancedshippingrules.com/en/articles/3655254-switch-to-live-mode-and-manually-remove-your-pre-existing-rates.md): How to have the rates go live to your customers once your done with set-up and testing
- [The app cannot modify, edit, adjust, control, influence, or hide your pre-existing rates.](http://helpcenter.advancedshippingrules.com/en/articles/3655264-the-app-cannot-modify-edit-adjust-control-influence-or-hide-your-pre-existing-rates.md): Your pre-existing rates have the right and privilege to show rates at checkout without interference from the app.
- [Be careful if you didn't re-configure your existing rates into the Default group](http://helpcenter.advancedshippingrules.com/en/articles/3655272-be-careful-if-you-didn-t-re-configure-your-existing-rates-into-the-default-group.md): You can't just add rates to a new product group in the app and have them 'blend' with your existing rates

## Set-up Guides

- [Set-up: Hide air shipping methods when there are hazardous or dangerous goods in an order](http://helpcenter.advancedshippingrules.com/en/articles/3790899-set-up-hide-air-shipping-methods-when-there-are-hazardous-or-dangerous-goods-in-an-order.md)
- [Set-up: Hide ground shipping methods to some states when perishable items are in an order.](http://helpcenter.advancedshippingrules.com/en/articles/3790634-set-up-hide-ground-shipping-methods-to-some-states-when-perishable-items-are-in-an-order.md): For fresh fish, meat, flowers, chocolate, ice cream, and other highly perishable goods.
- [Set-up: Restrict some products from shipping to some states/provinces/countries.](http://helpcenter.advancedshippingrules.com/en/articles/3790419-set-up-restrict-some-products-from-shipping-to-some-states-provinces-countries.md)
- [Set-up: Different rates for different regions based on postal codes, using Rules.](http://helpcenter.advancedshippingrules.com/en/articles/3783865-set-up-different-rates-for-different-regions-based-on-postal-codes-using-rules.md)
- [Set-up: Large items that ship in their own box](http://helpcenter.advancedshippingrules.com/en/articles/3783698-set-up-large-items-that-ship-in-their-own-box.md): Use product groups and carrier rates with unique package settings to optimize for products that ship in their own box.
- [Set-up: Free + Shipping Products](http://helpcenter.advancedshippingrules.com/en/articles/3658324-set-up-free-shipping-products.md): Learn how to set-up 'Free + Shipping' / 'Free, just pay shipping' Products

## FAQs

- [Why won't the app open?](http://helpcenter.advancedshippingrules.com/en/articles/4793310-why-won-t-the-app-open.md): It's most likely a cookies issue
- [Product Sync seems to be stuck, and I can't manage my product groups and product assignment, what should I do?](http://helpcenter.advancedshippingrules.com/en/articles/4147380-product-sync-seems-to-be-stuck-and-i-can-t-manage-my-product-groups-and-product-assignment-what-should-i-do.md)
- [Why is a product sync showing when I try to manage products?](http://helpcenter.advancedshippingrules.com/en/articles/3836697-why-is-a-product-sync-showing-when-i-try-to-manage-products.md)
- [How do I obtain Negotiated Rates Credentials?](http://helpcenter.advancedshippingrules.com/en/articles/3828493-how-do-i-obtain-negotiated-rates-credentials.md): For UPS, FedEx, Canada Post, and DHL
- [Do you have real-time rates from carriers like Royal Mail, AU Post, or other carriers not listed on the website or app page?](http://helpcenter.advancedshippingrules.com/en/articles/3809143-do-you-have-real-time-rates-from-carriers-like-royal-mail-au-post-or-other-carriers-not-listed-on-the-website-or-app-page.md): No, you would have to use rule based rates to simulate non-supported carriers.
- [How do I stop rates showing for PO Boxes, or have a rate show only for PO Boxes?](http://helpcenter.advancedshippingrules.com/en/articles/3809106-how-do-i-stop-rates-showing-for-po-boxes-or-have-a-rate-show-only-for-po-boxes.md): Use rules to hide rates for P.O. Box addresses, and show rates specifically and only for PO Boxes.
- [I've gone live with the app, and my old rates are still showing, how do I get rid of them?](http://helpcenter.advancedshippingrules.com/en/articles/3809093-i-ve-gone-live-with-the-app-and-my-old-rates-are-still-showing-how-do-i-get-rid-of-them.md)
- [When I try to open the app the screen is blank, or it re-directs me to the apps page, basically I can't seem to open the app at all, how do I fix this?](http://helpcenter.advancedshippingrules.com/en/articles/3809054-when-i-try-to-open-the-app-the-screen-is-blank-or-it-re-directs-me-to-the-apps-page-basically-i-can-t-seem-to-open-the-app-at-all-how-do-i-fix-this.md): It's likely a browser cookie issue. Here is what you can do.
- [I am switching my themes, do I need to update any liquid code in my new theme to keep the app working?](http://helpcenter.advancedshippingrules.com/en/articles/3809046-i-am-switching-my-themes-do-i-need-to-update-any-liquid-code-in-my-new-theme-to-keep-the-app-working.md): No, the app doesn't interact with your theme code at all
- [How do I cancel my subscription to the app?](http://helpcenter.advancedshippingrules.com/en/articles/3809018-how-do-i-cancel-my-subscription-to-the-app.md): Just uninstall the app and your subscription will be automatically cancelled.
- [Can I change the sort order in which rates appear at checkout?](http://helpcenter.advancedshippingrules.com/en/articles/3791070-can-i-change-the-sort-order-in-which-rates-appear-at-checkout.md): When you want a certain rate to show first at checkout
- [Can I edit the text that appears at checkout when there are no rates?](http://helpcenter.advancedshippingrules.com/en/articles/3790542-can-i-edit-the-text-that-appears-at-checkout-when-there-are-no-rates.md)
- [What if I can't target products with Title, Vendor, or SKU?](http://helpcenter.advancedshippingrules.com/en/articles/3790491-what-if-i-can-t-target-products-with-title-vendor-or-sku.md)
- [Why aren't any rates showing up in my shipping calculator?](http://helpcenter.advancedshippingrules.com/en/articles/3663635-why-aren-t-any-rates-showing-up-in-my-shipping-calculator.md): Shipping calculators are not compatible with Test Mode, they will only work in Live Mode.
- [I switched to yearly/annual billing and it still says I need the Calculated Rate feature, why isn't it active?](http://helpcenter.advancedshippingrules.com/en/articles/3663517-i-switched-to-yearly-annual-billing-and-it-still-says-i-need-the-calculated-rate-feature-why-isn-t-it-active.md): You still need to contact Shopify support and explicitly request the feature to be added after you switch to yearly billing.
- [Can I re-assign products to a different group instead of having to re-assign them one-by-one?](http://helpcenter.advancedshippingrules.com/en/articles/3663515-can-i-re-assign-products-to-a-different-group-instead-of-having-to-re-assign-them-one-by-one.md): Yes, click 'Manage Products' on the target group, and you can re-assign products to that group in bulk.
- [When creating product groups can I filter by tag or collection?](http://helpcenter.advancedshippingrules.com/en/articles/3663512-when-creating-product-groups-can-i-filter-by-tag-or-collection.md): No, we only have the options for Vendor / Product Type / Title Search
- [How do I re-assign products to a different group](http://helpcenter.advancedshippingrules.com/en/articles/3663508-how-do-i-re-assign-products-to-a-different-group.md): 'Manage Products' for the group you want to assign the products to, use the 'Add Products' section to add them to that group.
- [How do I delete products from a group?](http://helpcenter.advancedshippingrules.com/en/articles/3663505-how-do-i-delete-products-from-a-group.md): You don't ever delete products from a group, just re-assign them to a different group.
- [Can I add individual variants to a product group instead of the entire product?](http://helpcenter.advancedshippingrules.com/en/articles/3661598-can-i-add-individual-variants-to-a-product-group-instead-of-the-entire-product.md): Yes, you can assign individual variants from a product to a product group.
- [I did a bulk product assignment but only 5 products were assigned, what am I doing wrong?](http://helpcenter.advancedshippingrules.com/en/articles/3661567-i-did-a-bulk-product-assignment-but-only-5-products-were-assigned-what-am-i-doing-wrong.md): Make sure you click the 'Select all products in this search' to do the assignment.
- [How can I tell what product group a product is in?](http://helpcenter.advancedshippingrules.com/en/articles/3661430-how-can-i-tell-what-product-group-a-product-is-in.md): Go to any group's Manage Products section, search for the product, and look at the the 3rd column of the search results
- [How do I delete a product group?](http://helpcenter.advancedshippingrules.com/en/articles/3658394-how-do-i-delete-a-product-group.md): Click 'Manage Products', scroll down and click the Delete Product group link
- [Why do I need the calculated rate feature on my Shop if I don't need to use carrier rates in the app?](http://helpcenter.advancedshippingrules.com/en/articles/3654482-why-do-i-need-the-calculated-rate-feature-on-my-shop-if-i-don-t-need-to-use-carrier-rates-in-the-app.md): The app, whether you use carrier rates or not, counts as a calculated rate.
- [Why aren't my rates based on the price after discount codes / line item discounts are applied?](http://helpcenter.advancedshippingrules.com/en/articles/3654462-why-aren-t-my-rates-based-on-the-price-after-discount-codes-line-item-discounts-are-applied.md): Shipping apps are blind to discount codes and line-item discounts
- [Can I pause my subscription?](http://helpcenter.advancedshippingrules.com/en/articles/3654353-can-i-pause-my-subscription.md): Follow these steps to preserve all your settings and rates in the app, while temporarily canceling your subscription.
- [Be careful when assigning products from one fulfillment service's group to another fulfillment service group.](http://helpcenter.advancedshippingrules.com/en/articles/4093116-be-careful-when-assigning-products-from-one-fulfillment-service-s-group-to-another-fulfillment-service-group.md): When you re-assign a product from one fulfillment service to another, that product's fulfillment service value will be changed in the admin.
- [Why am I seeing retail rates with my UPS negotiated credentials saved?](http://helpcenter.advancedshippingrules.com/en/articles/9504663-why-am-i-seeing-retail-rates-with-my-ups-negotiated-credentials-saved.md)
- [CustomCat Shipping Rates and ASR Blending Rules](http://helpcenter.advancedshippingrules.com/en/articles/9827754-customcat-shipping-rates-and-asr-blending-rules.md)

## Troubleshooting Checklist

- [Make sure you have activated the 'Calculated Rate' feature on your shop.](http://helpcenter.advancedshippingrules.com/en/articles/3658331-make-sure-you-have-activated-the-calculated-rate-feature-on-your-shop.md)
- [Make sure all shipping services and 'Automatically show new shipping services to customer when they become available' is checked](http://helpcenter.advancedshippingrules.com/en/articles/3698228-make-sure-all-shipping-services-and-automatically-show-new-shipping-services-to-customer-when-they-become-available-is-checked.md)
- [Check to see if the app is in TEST mode. If so, use first name "Bambri" in the shipping address at checkout.](http://helpcenter.advancedshippingrules.com/en/articles/3753995-check-to-see-if-the-app-is-in-test-mode-if-so-use-first-name-bambri-in-the-shipping-address-at-checkout.md)
- [Try busting the shipping cache to pull in new rates you may have added since your last test checkout](http://helpcenter.advancedshippingrules.com/en/articles/3703533-try-busting-the-shipping-cache-to-pull-in-new-rates-you-may-have-added-since-your-last-test-checkout.md)
- [Go to the Sync tab in the app, and 'Sync Shipping Zones' and 'Sync Fulfillment Services'](http://helpcenter.advancedshippingrules.com/en/articles/3754027-go-to-the-sync-tab-in-the-app-and-sync-shipping-zones-and-sync-fulfillment-services.md)
- [Check to see if any product in an order belongs to a product group that doesn't have any rates.](http://helpcenter.advancedshippingrules.com/en/articles/3754052-check-to-see-if-any-product-in-an-order-belongs-to-a-product-group-that-doesn-t-have-any-rates.md)
- [Make sure the product's location is part of the first location group in the General Profile](http://helpcenter.advancedshippingrules.com/en/articles/3698693-make-sure-the-product-s-location-is-part-of-the-first-location-group-in-the-general-profile.md)
- [Make sure the products belong to the General Shipping Profile](http://helpcenter.advancedshippingrules.com/en/articles/3698574-make-sure-the-products-belong-to-the-general-shipping-profile.md)
- [Check to see if you have any duplicate rate titles, or rates with the same first 20 or so characters/letters in the the title.](http://helpcenter.advancedshippingrules.com/en/articles/3767169-check-to-see-if-you-have-any-duplicate-rate-titles-or-rates-with-the-same-first-20-or-so-characters-letters-in-the-the-title.md)
- [Check to see if you have carrier rates that are actually available for the address you are testing with.](http://helpcenter.advancedshippingrules.com/en/articles/3767044-check-to-see-if-you-have-carrier-rates-that-are-actually-available-for-the-address-you-are-testing-with.md)
- [Verify that the app is added as a rate to your shipping zones](http://helpcenter.advancedshippingrules.com/en/articles/3698184-verify-that-the-app-is-added-as-a-rate-to-your-shipping-zones.md)
- [Read this if you aren't seeing USPS First Class Mail, USPS Retail Ground, or USPS First-Class Package International](http://helpcenter.advancedshippingrules.com/en/articles/3767151-read-this-if-you-aren-t-seeing-usps-first-class-mail-usps-retail-ground-or-usps-first-class-package-international.md)
- [Things to check when you are getting the wrong rate at checkout](http://helpcenter.advancedshippingrules.com/en/articles/3770070-things-to-check-when-you-are-getting-the-wrong-rate-at-checkout.md)

## User Manual

- [Product Groups](http://helpcenter.advancedshippingrules.com/en/articles/3658339-product-groups.md): Everything you need to know about creating, managing, deleting product groups, and assigning/re-assigning products to them
- [Free Shipping](http://helpcenter.advancedshippingrules.com/en/articles/3661907-free-shipping.md): Rule Based Rate type 'Free Shipping', no configuration needed
- [Flat Rate](http://helpcenter.advancedshippingrules.com/en/articles/3661912-flat-rate.md): Rule Based Rate type 'Flat Rate', charge a simple flat rate
- [By Items](http://helpcenter.advancedshippingrules.com/en/articles/3661918-by-items.md): Rule Based Rate type 'By Items', charge first item/each additional item, or set-up an item table
- [By Weight](http://helpcenter.advancedshippingrules.com/en/articles/3661925-by-weight.md): Rule Based Rate type 'By Weight', charge first pound/each additional pound, or set-up a weight table
- [By Price](http://helpcenter.advancedshippingrules.com/en/articles/3661934-by-price.md): Rule Based Rate type 'By Price', charge percentage of product price, or set-up a price table
- [Carrier Rates](http://helpcenter.advancedshippingrules.com/en/articles/3663408-carrier-rates.md): How to select, add, and configure a carrier rate
- [Package Settings](http://helpcenter.advancedshippingrules.com/en/articles/3836708-package-settings.md)
- [Rules Overview](http://helpcenter.advancedshippingrules.com/en/articles/3665004-rules-overview.md)
- [Condition Fallbacks](http://helpcenter.advancedshippingrules.com/en/articles/6616864-condition-fallbacks.md)
- [Blended Rates](http://helpcenter.advancedshippingrules.com/en/articles/3663622-blended-rates.md): Rates that show when there are multiple product groups in an order.
- [Additional Blended Rates and Preferred Rates](http://helpcenter.advancedshippingrules.com/en/articles/3663704-additional-blended-rates-and-preferred-rates.md): A walk through example of adding additional blended rates and setting preferred rates.
- [Postal Code Sub-zones](http://helpcenter.advancedshippingrules.com/en/articles/3829361-postal-code-sub-zones.md)
- [Delivery Dates](http://helpcenter.advancedshippingrules.com/en/articles/6882740-delivery-dates.md): Activate delivery dates on a rate to show estimated delivery dates at checkout.
- [Rate Failure / Zone Restriction](http://helpcenter.advancedshippingrules.com/en/articles/3836724-rate-failure-zone-restriction.md)
- [Custom Service Codes](http://helpcenter.advancedshippingrules.com/en/articles/3828522-custom-service-codes.md): Custom service codes used by 3PL and other 3rd party apps to identify shipping rates.
- [Custom Endpoints](http://helpcenter.advancedshippingrules.com/en/articles/9844691-custom-endpoints.md)
- [Customer Groups](http://helpcenter.advancedshippingrules.com/en/articles/12011377-customer-groups.md)
- [Shipping Profiles](http://helpcenter.advancedshippingrules.com/en/articles/3828227-shipping-profiles.md): How the app works with Shopify's Shipping Profiles feature
- [Product Sync](http://helpcenter.advancedshippingrules.com/en/articles/3836660-product-sync.md)
- [Fulfillment Services](http://helpcenter.advancedshippingrules.com/en/articles/3832452-fulfillment-services.md)