Troubleshooting Checklist

If rates aren't showing properly, go through this checklist

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13 articles in this collection
Written by ASR
When rates aren't showing at checkout

Make sure you have activated the 'Calculated Rate' feature on your shop.

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Written by ASR
Updated over a week ago

Make sure all shipping services and 'Automatically show new shipping services to customer when they become available' is checked

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Updated over a week ago

Check to see if the app is in TEST mode. If so, use first name "Bambri" in the shipping address at checkout.

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Updated over a week ago

Try busting the shipping cache to pull in new rates you may have added since your last test checkout

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Written by ASR
Updated over a week ago

Go to the Sync tab in the app, and 'Sync Shipping Zones' and 'Sync Fulfillment Services'

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Updated over a week ago

Check to see if any product in an order belongs to a product group that doesn't have any rates.

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Updated over a week ago

Make sure the product's location is part of the first location group in the General Profile

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Updated over a week ago

Make sure the products belong to the General Shipping Profile

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Updated over a week ago

Check to see if you have any duplicate rate titles, or rates with the same first 20 or so characters/letters in the the title.

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Written by ASR
Updated over a week ago

Check to see if you have carrier rates that are actually available for the address you are testing with.

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Written by ASR
Updated over a week ago

Verify that the app is added as a rate to your shipping zones

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Written by ASR
Updated over a week ago

Read this if you aren't seeing USPS First Class Mail, USPS Retail Ground, or USPS First-Class Package International

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Written by ASR
Updated over a week ago