Troubleshooting Checklist

If rates aren't showing properly, go through this checklist

13 articles in this collection
Written by ASR

When rates aren't showing at checkout

Make sure you have activated the 'Calculated Rate' feature on your shop.

Written by ASR
Updated yesterday

Make sure all shipping services and 'Automatically show new shipping services to customer when they become available' is checked

Written by ASR
Updated yesterday

Check to see if the app is in TEST mode. If so, use first name "Bambri" in the shipping address at checkout.

Written by ASR
Updated yesterday

Try busting the shipping cache to pull in new rates you may have added since your last test checkout

Written by ASR
Updated yesterday

Go to the Sync tab in the app, and 'Sync Shipping Zones' and 'Sync Fulfillment Services'

Written by ASR
Updated yesterday

Check to see if any product in an order belongs to a product group that doesn't have any rates.

Written by ASR
Updated yesterday

Make sure the product's location is part of the first location group in the General Profile

Written by ASR
Updated yesterday

Make sure the products belong to the General Shipping Profile

Written by ASR
Updated yesterday

Check to see if you have any duplicate rate titles, or rates with the same first 20 or so characters/letters in the the title.

Written by ASR
Updated yesterday

Check to see if you have carrier rates that are actually available for the address you are testing with.

Written by ASR
Updated yesterday

Verify that the app is added as a rate to your shipping zones

Written by ASR
Updated yesterday

Read this if you aren't seeing USPS First Class Mail, USPS Retail Ground, or USPS First-Class Package International

Written by ASR
Updated yesterday

When the wrong rate is showing at checkout

Things to check when you are getting the wrong rate at checkout

Written by ASR
Updated yesterday