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Troubleshooting Checklist
Troubleshooting Checklist
If rates aren't showing properly, go through this checklist
13 articles in this collection
Written by
ASR
When rates aren't showing at checkout
Make sure you have activated the 'Calculated Rate' feature on your shop.
Written by
ASR
Updated over a week ago
Make sure all shipping services and 'Automatically show new shipping services to customer when they become available' is checked
Written by
ASR
Updated over a week ago
Check to see if the app is in TEST mode. If so, use first name "Bambri" in the shipping address at checkout.
Written by
ASR
Updated over a week ago
Try busting the shipping cache to pull in new rates you may have added since your last test checkout
Written by
ASR
Updated over a week ago
Go to the Sync tab in the app, and 'Sync Shipping Zones' and 'Sync Fulfillment Services'
Written by
ASR
Updated over a week ago
Check to see if any product in an order belongs to a product group that doesn't have any rates.
Written by
ASR
Updated over a week ago
Make sure the product's location is part of the first location group in the General Profile
Written by
ASR
Updated over a week ago
Make sure the products belong to the General Shipping Profile
Written by
ASR
Updated over a week ago
Check to see if you have any duplicate rate titles, or rates with the same first 20 or so characters/letters in the the title.
Written by
ASR
Updated over a week ago
Check to see if you have carrier rates that are actually available for the address you are testing with.
Written by
ASR
Updated over a week ago
Verify that the app is added as a rate to your shipping zones
Written by
ASR
Updated over a week ago
Read this if you aren't seeing USPS First Class Mail, USPS Retail Ground, or USPS First-Class Package International
Written by
ASR
Updated over a week ago
When the wrong rate is showing at checkout
Things to check when you are getting the wrong rate at checkout
Written by
ASR
Updated over a week ago