Advanced Shipping Rules

Why won't the app open?

Product Sync seems to be stuck, and I can't manage my product groups and product assignment, what should I do?

Why is a product sync showing when I try to manage products?

How do I obtain Negotiated Rates Credentials?

No, you would have to use rule based rates to simulate non-supported carriers.

Do you have real-time rates from carriers like Royal Mail, AU Post, or other carriers not listed on the website or app page?

Use rules to hide rates for P.O. Box addresses, and show rates specifically and only for PO Boxes.

How do I stop rates showing for PO Boxes, or have a rate show only for PO Boxes?

I've gone live with the app, and my old rates are still showing, how do I get rid of them?

It's likely a browser cookie issue. Here is what you can do.

When I try to open the app the screen is blank, or it re-directs me to the apps page, basically I can't seem to open the app at all, how do I fix this?

No, the app doesn't interact with your theme code at all

I am switching my themes, do I need to update any liquid code in my new theme to keep the app working?

Just uninstall the app and your subscription will be automatically cancelled.

How do I cancel my subscription to the app?

When you want a certain rate to show first at checkout

Can I change the sort order in which rates appear at checkout?

Can I edit the text that appears at checkout when there are no rates?

What if I can't target products with Title, Vendor, or SKU?

Shipping calculators are not compatible with Test Mode, they will only work in Live Mode.

Why aren't any rates showing up in my shipping calculator?

You still need to contact Shopify support and explicitly request the feature to be added after you switch to yearly billing.

I switched to yearly/annual billing and it still says I need the Calculated Rate feature, why isn't it active?

Yes, click 'Manage Products' on the target group, and you can re-assign products to that group in bulk.

Can I re-assign products to a different group instead of having to re-assign them one-by-one?

No, we only have the options for Vendor / Product Type / Title Search

When creating product groups can I filter by tag or collection?

'Manage Products' for the group you want to assign the products to, use the 'Add Products' section to add them to that group.

How do I re-assign products to a different group

You don't ever delete products from a group, just re-assign them to a different group.

How do I delete products from a group?

Yes, you can assign individual variants from a product to a product group.

Can I add individual variants to a product group instead of the entire product?

Make sure you click the 'Select all products in this search' to do the assignment.

I did a bulk product assignment but only 5 products were assigned, what am I doing wrong?

Go to any group's Manage Products section, search for the product, and look at the the 3rd column of the search results

How can I tell what product group a product is in?

Click 'Manage Products', scroll down and click the Delete Product group link

How do I delete a product group?

The app, whether you use carrier rates or not, counts as a calculated rate.

Why do I need the calculated rate feature on my Shop if I don't need to use carrier rates in the app?

Shipping apps are blind to discount codes and line-item discounts

Why aren't my rates based on the price after discount codes / line item discounts are applied?

Follow these steps to preserve all your settings and rates in the app, while temporarily canceling your subscription.

Can I pause my subscription?

When you re-assign a product from one fulfillment service to another, that product's fulfillment service value will be changed in the admin.

Be careful when assigning products from one fulfillment service's group to another fulfillment service group.

Why am I seeing retail rates with my UPS negotiated credentials saved?

CustomCat Shipping Rates and ASR Blending Rules

FAQs

Find answers and get help from Intercom Support and Community Experts

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